What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not showing in my account

    Asked by dbenthal on March 30, 2016 at 11:10 AM

    I just created a new account and a form called CONTACT.

    It's displaying on this site: http://davidbenthal.com/contact

    However, the form does not show in my JotForm account anymore. It's still working but I cannot see it to edit it or check my submissions.

    Please advise.

    David

     

    Page URL:
    http://davidbenthal.com/contact

    Screenshot
    Submissions JotForm check site
  • Profile Image
    JotForm Support

    Answered by david on March 30, 2016 at 12:46 PM

    The form embedded to the web page you referenced belong to the account "burgoswill".  You may have created under the incorrect account.  There are not currently any forms associated with the account you are logged in to at the moment.

  • Profile Image

    Answered by dbenthal on March 30, 2016 at 05:11 PM

    "burgoswill" is not one of my accounts. Something must have happened on your end. Can you please clone the form into dbenthal ? Otherwise my form entries will be going into someone else's account.

  • Profile Image
    JotForm Support

    Answered by david on March 30, 2016 at 06:37 PM

    Very odd, it is highly unlikely your form was created in an account other than yours.  In any case, if you would like to clone the form to your own account you can do so using the URL:

    http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    http://www.jotform.us/form/60894650448162

    And replacing the embed code in your site with the embed code for the new form.

  • Profile Image

    Answered by gilrucker on March 30, 2016 at 06:45 PM

    None of mine are showing.

  • Profile Image
    JotForm Support

    Answered by liyam on March 30, 2016 at 11:46 PM

    Hello gilrucker,

    I checked your account and I was able to view your list of forms.  Can you try logging out and logging back in and see if it fixes the problem?

    Thanks.

  • Profile Image

    Answered by dbenthal on March 31, 2016 at 12:03 AM

    Somehow you have your accounts crossed.  Earlier in this string you said I was "burgoswill" and now you say I'm "gilrucker" and I have no connection with either of those accounts. I am "dbenthal"

     

  • Profile Image
    JotForm Support

    Answered by liyam on March 31, 2016 at 12:09 AM

    We apologize for this confusion, dbenthal. There was a comment from gilrucker above claiming he has the same problem. Unfortunately I could not move his concern to a new thread so I replied here instead.