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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Conditional logic is not working

    Asked by Engplastics on March 30, 2016 at 11:35 AM



    I am trying to perform some conditional logic but is not working.

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    Answered by Boris on March 30, 2016 at 01:17 PM

    Can you please describe in a little more detail about what you are trying to achieve, and what is not working?

    I see that your form currently has two conditions, and they both appear to be working fine. These are the conditions:

    As set in those two conditions, when Choose Products is equal to Cast Iron Plates, the first of the two Select Tile Size fields is shown:

    When it it equal to Stainless Steel Domes, the second Select Tile Size field is shown:

    From what I see, these two conditions function as they are set up. Were you having problems with some other conditions? Or if it was about these two conditions, could you please let us know in what way they are failing, so that we can provide you with a more appropriate workarounds for your needs.

    As conditions are currently set, they are working fine. We look forward to hearing back from you with more information about the problem you are having, and we will be happy to help.

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    Answered by Engplastics on March 30, 2016 at 01:29 PM

    When I posted this question, conditional logic option was not clickable. 

    Suddenly it started working.


    Thanks for your help.

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    JotForm Support

    Answered by EltonCris on March 30, 2016 at 03:18 PM

    The problem might be temporary or might be related to the update recently but it's good to know that it is working now.

    If you come across into any issues again, feel free to let us know.