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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Authorization Failed error message when submitting a form

    Asked by ngbn2grace on March 30, 2016 at 03:08 PM
    Authentication/Authorization Failed
    You do not have permissions to make this API call
    Page URL:
    https://form.jotform.com/60895843953168

    message and div call Make
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    JotForm Support

    Answered by Boris on March 30, 2016 at 05:01 PM

    I have cloned your form into my account for testing, and the cloned version appears to be submitting without any errors:

    As it works fine on my end, I have also tried submitting your form directly, and it too submitted without any issues:

    You will recognize the test submission by it having "Boris JotForm Test" as the name, and support@jotform.com as email address.

    I did not encounter any issues in submitting your form. If you are still having this problem, can you please provide a little more information about how you are testing the form when the issue happens?

    Including a screenshot of the issue might help us better understand what the issue may be, and you can attach images to your posts by following these instructions:

    https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-in-support-forum

    Please let us know if the issue is still there, in which case please provide a little more information as described above. We look forward to hearing from you.