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    Authorization Failed error message when submitting a form

    Asked by ngbn2grace on March 30, 2016 at 03:08 PM
    Authentication/Authorization Failed
    You do not have permissions to make this API call
    Page URL:

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    Answered by Boris on March 30, 2016 at 05:01 PM

    I have cloned your form into my account for testing, and the cloned version appears to be submitting without any errors:

    As it works fine on my end, I have also tried submitting your form directly, and it too submitted without any issues:

    You will recognize the test submission by it having "Boris JotForm Test" as the name, and support@jotform.com as email address.

    I did not encounter any issues in submitting your form. If you are still having this problem, can you please provide a little more information about how you are testing the form when the issue happens?

    Including a screenshot of the issue might help us better understand what the issue may be, and you can attach images to your posts by following these instructions:


    Please let us know if the issue is still there, in which case please provide a little more information as described above. We look forward to hearing from you.