What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The emails are not being received at our end

    Asked by Lisa Frank  on March 30, 2016 at 03:09 PM

    Our forms are set up to go to forms@wheelsnwavesremarekting.com but they are not being delivered to that address.


    Please see form id 11075154528, the emails not being sent to forms@wheelsnwavesremarketing.com


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    JotForm Support

    Answered by EltonCris on March 30, 2016 at 05:01 PM

    I can see from the logs that the new notifications are now sent to that email address.

    Your email might be on the bounce list that's why you are not receiving emails from JotForm. Bounce listed email is usually due to your mail server being unavailable or your mail server is rejecting emails from AmazonSES, one of our email sending service provider. To prevent your email from going into the bounce list again, we suggest to add JotForm into your whitelist http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

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    Answered by Lisa Frank  on March 30, 2016 at 05:45 PM
    New response received
    Got it thanks!!!
    Lisa Frank
    Vice President Kars-R-Us
    877-527-7758 (office)
    626-628-3056 (fax)