What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Why does my form show one way in the designer and another way when I preview it?Asked by districtdanceco on March 30, 2016 at 06:40 PM
I've uploaded a background image to my form which shows in the designer, but when I preview the form, it is a completely white form and then the thank you page has the image i uploaded for the form background. can you help?
preview and designer another
The image is not loading on the form because it is being served with an invalid SSL certificate. This means that the image can only be loaded over the plain HTTP protocol, and since the form is using https, the image cannot be seen:
But if you load the form using http://www.jotform.com/60888947532168 just like the url of the image http://www.districtdanceco.com/wp-content/uploads/2015/10/dancer3-e1443743452190.jpg then you will be able to see the image in the form.
To resolve the issue, I would suggest hosting the image in a server that supports secure connection. Or you can also try creating a separate form in jotform where you can upload the image, then go to the submissions page and use that link as your background image. Simply Right click on the link and select "copy link address" to copy the secure (https) url.
Do let us know if you need further assistance.