What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    File Upload Fails

    Asked by impulsecreativegroup on March 30, 2016 at 06:52 PM

    We have a large group of people using the form that we purchased and keep getting failed alerts when trying to upload, even .zip files. 


    If someone could give me a call ASAP that would be great, 

  • Profile Image
    JotForm Support

    Answered by Chriistian on March 31, 2016 at 12:10 AM

    I would like to inform you that we currently do not have phone support. You can contact us via this Support Forum, or at support@jotform.com.

    As for your concern, I cloned your most recent form and tried to upload a zip file. I was able to upload the file successfully.

    It appears that the file from your screenshot that's being uploaded has an invalid extension. The file is named Blankslide4_Hispani...Charlotte.mov.zip. Since the file ended in .mov, the file upload might have confused it as the extension of the file instead of .zip. To fix the issue, I would suggest you remove the .mov and changing the name of the file to Blankslide4_Hispani...Charlotte.zip.

    Alternatively you can also set the upload field to directly accept the .mov extension so you can upload .mov files. Here's a guide that can help: Upload Field Allowed File Types.

    Do let us know if you need further assistance.