What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form not submitting to Paypal payment

    Asked by njpride on March 31, 2016 at 12:34 AM

    I've cloned one of my forms and customized it and all seems fine until you click Submit and then it just looks like it's processing and never gets to the Paypal screen. It just says "Please Wait". The original form I cloned works just fine. Can you help me solve this? 

    Page URL:
    http://www.northjerseypride.org/support-pride/sponsor/

    Screenshot
    please wait customized paypal submission
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    JotForm Support

    Answered by jonathan on March 31, 2016 at 03:42 AM

    I was able to reproduce the problem also when I test it on your website.

    What I suggest you try first is re-embed the form http://www.jotform.us/form/60898604322156 in  your website using its iframe embed code.

    Follow this guide to get the iframe code : Getting-the-Form-iFrame-Code

     Let us know if re-embedding the form using the iframe code makes any difference.