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  • Profile Image

    Changes are not showing up in the live form view

    Asked by volvocarsscgot on March 31, 2016 at 03:33 AM

    Hi

    I login and do some changes to an existing form - the problem is that the changes are not shown.

    Now - I can change from: https://form.jotformeu.com/ to https://eu.jotform.com/ and see the changes there BUT I don't want that - I want my changes to show under the original link and when i click "Preview".

    Can you please make sure that the changes are shown at https://form.jotformeu.com/ as well?

     

    Regards

     

    changes not shown
  • Profile Image
    JotForm Support

    Answered by Welvin on March 31, 2016 at 04:15 AM

    The changes should suppose to appear automatically in all server(s). I think that's just a delay in the replication process. Please try clearing your forms cache after saving the form:

    https://www.jotform.com/help/229-How-to-Clear-your-Form-Cache 

    Check if this helps.

  • Profile Image

    Answered by volvocarsscgot on March 31, 2016 at 04:36 AM

    Thanks for your reply but unfortunately it didn't help... I still have different forms depending on if i look at it using form.jotformeu.com or eu.jotform.com

     

    Regards

  • Profile Image

    Answered by volvocarsscgot on March 31, 2016 at 04:38 AM

    Ohh, wait - now it just worked... :-)

  • Profile Image

    Answered by volvocarsscgot on March 31, 2016 at 04:45 AM
    ### Service request #SC00003800


    Dear Jotformforum_806744,

    We have received your service request and we will try to solve it as soon as
    possible.

    We will notify you as soon as your request has been solved. You may also track
    status at [Coor Service Center][1]


    Kind regards,
    Coor Service Management




    **Ticket details:

    **ID: #SC00003800

    A new response has been received:
    [![JOTFORM][2]][3]
    Answered by ** Welvin **
    The changes should suppose to appear automatically in all server(s). I think
    that's just a delay in the replication process. Please try clearing your forms
    cache after saving the form:
    [https://www.jotform.com/help/229-How-to-Clear-your-Form-Cache][4]
    Check if this helps.
    [View this thread on browser »][5] [Unsubscribe Thread][6]
    1459412158
    [1]: https://servicecenter.volvocars.coor.com
    [2]: https://www.jotform.com/images/logo2.png?2
    [3]: //www.jotform.com
    [4]: https://www.jotform.com/help/229-How-to-Clear-your-Form-Cache
    [5]: http://www.jotform.com/answers/806744-Changes-are-not-shown-
    [6]: http://www.jotform.com/answers/806744-Changes-are-not-shown-?k=d6ad9995a1f98888bff9a69f0a250faf&unsubscribe=
    ...
  • Profile Image
    JotForm Support

    Answered by Jan on March 31, 2016 at 07:42 AM

    Glad to hear that it is now working properly. Let us know if you need any help. Thank you.

  • Profile Image

    Answered by volvocarsscgot on March 31, 2016 at 07:45 AM
    ### Service request #SC00003804


    Dear Jotformforum_806744,

    We have received your service request and we will try to solve it as soon as
    possible.

    We will notify you as soon as your request has been solved. You may also track
    status at [Coor Service Center][1]


    Kind regards,
    Coor Service Management




    **Ticket details:

    **ID: #SC00003804

    A new response has been received:
    [![JOTFORM][2]][3]
    Answered by ** Jan **
    Glad to hear that it is now working properly. Let us know if you need any
    help. Thank you.
    [View this thread on browser »][4] [Unsubscribe Thread][5]
    1459424552
    [1]: https://servicecenter.volvocars.coor.com
    [2]: https://www.jotform.com/images/logo2.png?2
    [3]: //www.jotform.com
    [4]: http://www.jotform.com/answers/806744-Changes-are-not-showing-up-in-the-live-form-view
    [5]: http://www.jotform.com/answers/806744-Changes-are-not-showing-up-in-the-live-form-view?k=d6ad9995a1f98888bff9a69f0a250faf&unsubscribe=
    ...