- methesrlAsked on March 31, 2016 at 04:38 AM
ieri ho effettuato l'upgrade a profilo Bronze con utenza Methesrl. Oggi non risulta più attivo il link https://form.jotformeu.com/guest_60882690992066/methe
che ho inserito in una form di registrazione evento. Cosa è successo?
- JotForm SupportNik_CAnswered on March 31, 2016 at 06:17 AM
I can find this form under methesrl account: http://www.jotformeu.com/form/60881978104362
And your account is already under Bronze subscription.
Is that the one that you're looking for?
Please let us know.
- methesrlAnswered on March 31, 2016 at 10:54 AM
I can find the Form, but the address has changed. And i've mailed the old address to compile Form.
- JotForm SupportKevin_GAnswered on March 31, 2016 at 12:55 PM
Glad to know you are able to find the form in your account now, regarding to your second question, I'm not sure if understood correctly, which address has changed?
Is it the email address where you receive your email notifications?
If so, this guide will help you to update that email: https://www.jotform.com/help/314-How-to-Properly-Change-and-Test-a-New-Email-Recipient-Address.
If this does not help, please open a new thread and provide us the details there, we will be glad to help.
- methesrlAnswered on March 31, 2016 at 01:23 PM
the internet address of the form.
- JotForm SupportNik_CAnswered on March 31, 2016 at 03:18 PM
The URL changed since you used your guest account to create the old form. And the form in your old guest account is not the same as the form in your paid account, that's why it has different ID. You need to have your form moved, not cloned in order to have the same form ID. We can move the form to your paid account on your request.
Please let us know if you want us to move the form in question to your new account.
- methesrlAnswered on March 31, 2016 at 03:45 PM
yes, please move it and restore the old form url.
- JotForm SupportKevin_GAnswered on March 31, 2016 at 05:27 PM
I was unable to find a form with the ID: 60882690992066.
Seems like the guest account where you have created it does not exist anymore and the form has been deleted.
I tried using this link that is the one you provided: https://form.jotformeu.com/guest_60882690992066/methe.
And using the ID of this form, but I could not find a form with that info, if you have still the URL of the old form, please test it and if it is working on your end provide us with that so we will move the form for you.
- methesrlAnswered on April 01, 2016 at 04:33 AM
the old url is not reachable. I have the form in the bronze account, but the url is changed. is possible to reach the actual form with the old url. as I toldyou I've mailed the old url to compile the form. and it's very urgent.
- JotForm SupportNik_CAnswered on April 01, 2016 at 06:09 AM
I checked your account and forms associated with it and form that you are referring to in this thread, and apparently those two are the same forms. I checked also the email that you sent, it is the same form: https://form.jotformeu.com/guest_60882690992066/methe
But that form was under guest account, and we can not find that ID anymore. On the other hand, I can see that you have this form under your account methesrl: http://www.jotformeu.com/form/60881978104362
Are you referring to that same form or to some other one?
We'll wait for your response.
- methesrlAnswered on April 01, 2016 at 06:34 AM
please leave it as it is. do not change anything.
- JotForm SupportNik_CAnswered on April 01, 2016 at 09:25 AM
We will as you wish.
Please let us know if you have any further questions.