Our 'Staff Feedback Form' is not forwarding email notifications

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    Asked on March 31, 2016 at 04:52 AM

    It should be forwarding everything to ops@linkcommunication.co.uk but nothing has been coming through. The email has been tested and is working fine - so it is something within the Jot Form settings that is perhaps wrong. Please can you fix it?

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    Answered on March 31, 2016 at 08:12 AM

    I did a test submission in your form and based on the mail logs, it was sent successfully.

    This email address is not in the bounce list. I also checked the email notifications settings and I can see that it is configured correctly.

    Please look into your spam folders. Please check if there is a spam filter on your email client. You can also try whitelisting the JotMail IP addresses.

    Related guide: How to setup email alerts to prevent email bouncing related issues

    Thank you.


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    Answered on March 31, 2016 at 08:16 AM

    I forgot to mention that when you are testing the notification, please don't use the Test Email button.

    Please open and fill up the actual form instead of using the Test Email button. The button will only send a notification to the account's email address and not to the assigned recipients.