What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Our 'Staff Feedback Form' is not forwarding email notifications

    Asked by linkfeedback on March 31, 2016 at 04:52 AM

    It should be forwarding everything to ops@linkcommunication.co.uk but nothing has been coming through. The email has been tested and is working fine - so it is something within the Jot Form settings that is perhaps wrong. Please can you fix it?

    Page URL:

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    JotForm Support

    Answered by Jan on March 31, 2016 at 08:12 AM

    I did a test submission in your form and based on the mail logs, it was sent successfully.

    This email address is not in the bounce list. I also checked the email notifications settings and I can see that it is configured correctly.

    Please look into your spam folders. Please check if there is a spam filter on your email client. You can also try whitelisting the JotMail IP addresses.

    Related guide: How to setup email alerts to prevent email bouncing related issues

    Thank you.


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    JotForm Support

    Answered by Jan on March 31, 2016 at 08:16 AM

    I forgot to mention that when you are testing the notification, please don't use the Test Email button.

    Please open and fill up the actual form instead of using the Test Email button. The button will only send a notification to the account's email address and not to the assigned recipients.