What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why do I not receive form submissions to the email address I've provided?

    Asked by anthonyhuckleberry on March 31, 2016 at 05:11 AM

    I haven't received any notifications via email about 2 new form submissions. Is it because I received the submissions whilst 'jot form' was 'out of hours'? I'm based in the UK.

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    JotForm Developer

    Answered by mert on March 31, 2016 at 09:40 AM

    Hi there,

    First of all, I need to clarify this there is no out of hours for JotForm, the service is open for 7/24, so the issue is related to the email services. When I check the email "contact@huckleberrydigital.com"'s log, I see that last two email has marked as "Failed":


    However, the related email is not in the bounce list. In this circumstances, I suggest you to use your email service provider (SMTP) to send your emails with using your server. With that one, you can beat that problem completely. Please, note that you are currently using our default email service provider (noreply@jotform.com) which can lead these kind of results, when it is rejected.

    To do that, please follow the instructions from How to Setup SMTP for a form page.


    If the problem consist, please let us know.


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    Answered by anthonyhuckleberry on March 31, 2016 at 09:50 AM

    Thank you very much.

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    JotForm Developer

    Answered by mert on March 31, 2016 at 10:12 AM

    You are most welcome. Please, do let us know, if the problem insists.