Submissions are blank

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    Asked on March 31, 2016 at 06:32 AM

    Hi Support Team,


    Can you please help me with an issue that i have. I can't see submissions. everything is blank for me (i can only see the date of submission). And I am supposed to see the pictures and details. please resolve this issue for me, and if there are any adjusting please let me know and i will inform my superior to do it on his own next time.





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    Answered on March 31, 2016 at 10:57 AM

    I understand that you are using a sub-user account and you were granted permission to view submissions by the main account of this form (

    Can you please try logging out in JotForm. After that, close and re-open your browser. Please log back in to your account using this link:

    Related guide: How-to-Share-Forms-with-a-Sub-Account-User

    Hope that works. Let us know if it is still the same. Thank you.