What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    my form is disabled, please help!

    Asked by bhksk8r on March 31, 2016 at 10:30 AM
    Page URL:
    https://form.jotform.com/60904014573147

    form is disabled
  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 31, 2016 at 12:32 PM

    I think your forms were disabled because you are asking for Credit Card information on them something that is not allowed in JotForm, you can not ask and save Credit Card information, you only can use your forms to sell products, subscriptions or collect donations and for these purposes you must use our payment integrations: http://www.jotform.com/help/47-Order-Form-Basics

    I have removed those fields from your form in order to active your account again, please follow this advice and read our terms as well: http://www.jotform.com/terms/

    Otherwise, your account could be suspended permanently.