What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    my form is disabled, please help!

    Asked by bhksk8r on March 31, 2016 at 10:30 AM
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    JotForm Support

    Answered by Kevin_G on March 31, 2016 at 12:32 PM

    I think your forms were disabled because you are asking for Credit Card information on them something that is not allowed in JotForm, you can not ask and save Credit Card information, you only can use your forms to sell products, subscriptions or collect donations and for these purposes you must use our payment integrations: http://www.jotform.com/help/47-Order-Form-Basics

    I have removed those fields from your form in order to active your account again, please follow this advice and read our terms as well: http://www.jotform.com/terms/

    Otherwise, your account could be suspended permanently.