What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form was suspended? Really guys I was still busy creating my form and i get the email.

    Asked by IlanJ on March 31, 2016 at 10:33 AM

     

     

    Our automatic phishing detection system has suspended your JotForm account. Your forms are currently disabled.

    If you would like us to review this decision please reply to this email and provide these information:

    Describe the purpose of your forms.If you have asked for username or password in one of your forms, please describe the reason.Provide the URL of your web site where you use these forms.

    We will try to resolve this issue as quickly as possible.
    JotForm Team

    and email busy creating suspended account
  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 31, 2016 at 12:33 PM

    Hello IlanJ,

    I did check your form and found that you have fields which is asking your users to input their credit card details. Please be noted that you should not ask credit card information from your users. If you need to process payments, please use one of our integrated payment tools.

    We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities. It's just a matter of time and our anti-phishing filter will disable your form and suspend your account.

    I have deleted credit card related field from your form and activated your account. Do try to sign in to your account and get back to us if you have any trouble.

    Thank you!