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  • Profile Image

    My other client is not getting the form data through email

    Asked by tps01930 on March 31, 2016 at 11:02 AM

    Hi. I'm not getting the form data and should be. This is CRAZY. Same issue with other clients I've told they should be using JotForm.

    https://www.jotform.com//?formID=60465897294168

    Email that should get the form is: chrisjaeger@gmail.com

    The integrity of using Jotform is seriously in question when form data stops getting delivered as it should.

     

    Chris

     

     

     

    Page URL:
    https://www.jotform.com//?formID=60465897294168

    not getting email
  • Profile Image
    JotForm Support

    Answered by Welvin on March 31, 2016 at 01:20 PM

    Our apologies. Our backend team is already aware of this case and I think they are looking into this already.

    The Gmail address that you have mentioned is listed to our bounce list. I've fixed this already. It is also a rare case that a Gmail Address will end up to our bounce list. Some of the email logs show that the email was sent from "none" and you've selected noreply@formresponse.com in the form email settings when I checked it so I think you have never selected any before. Please confirm.

    If you continue to experience this problem, let us know so we can submit it to our developers.