My other client is not getting the form data through email

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    Asked on March 31, 2016 at 11:02 AM

    Hi. I'm not getting the form data and should be. This is CRAZY. Same issue with other clients I've told they should be using JotForm.

    Email that should get the form is:

    The integrity of using Jotform is seriously in question when form data stops getting delivered as it should.






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    Answered on March 31, 2016 at 01:20 PM

    Our apologies. Our backend team is already aware of this case and I think they are looking into this already.

    The Gmail address that you have mentioned is listed to our bounce list. I've fixed this already. It is also a rare case that a Gmail Address will end up to our bounce list. Some of the email logs show that the email was sent from "none" and you've selected in the form email settings when I checked it so I think you have never selected any before. Please confirm.

    If you continue to experience this problem, let us know so we can submit it to our developers.