- tps01930Asked on March 31, 2016 at 11:02 AM
Hi. I'm not getting the form data and should be. This is CRAZY. Same issue with other clients I've told they should be using JotForm.
Email that should get the form is: firstname.lastname@example.org
The integrity of using Jotform is seriously in question when form data stops getting delivered as it should.
- JotForm SupportWelvinAnswered on March 31, 2016 at 01:20 PM
Our apologies. Our backend team is already aware of this case and I think they are looking into this already.
The Gmail address that you have mentioned is listed to our bounce list. I've fixed this already. It is also a rare case that a Gmail Address will end up to our bounce list. Some of the email logs show that the email was sent from "none" and you've selected email@example.com in the form email settings when I checked it so I think you have never selected any before. Please confirm.
If you continue to experience this problem, let us know so we can submit it to our developers.