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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to View Encrypted Submission Data

    Asked by NNFTechMan on March 31, 2016 at 12:40 PM

    i have cleared coaches I have tried incognito I have tried a different computer!! I does not come up with the key request!!  What is going on???  I want to see my DATA!! Please tell me how to fix this and don't say clear my CACHE!! Please!



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    Answered by KadeJM on March 31, 2016 at 04:06 PM

    Are you still having issues with viewing your Encrypted Form Data? 

    Have you tried using your Encryption Key to Decrypt the Submission Data?

    I checked it on my end and I can see your information is encrypted due to the encryption. I couldn't test this on our end because you need your own key to decrypt it which you should have gotten when you enabled the feature. Also I tested using encryption on my end but it is working normally.

    See http://www.jotform.com/help/344-What-Are-Encrypted-Forms-and-How-to-Use-Them-as-Expert 

    If needed you can just turn of the form encryption then attempt to view your submissions data without the encryption to check it again.

    Do let us know if this problem continues.

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    Answered by NNFTechMan on April 01, 2016 at 04:29 AM

    This doe snot work.  The website is not asking for the key.  That is the problem. And yes I'm clearlg my cache.


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    JotForm Support

    Answered by Nik_C on April 01, 2016 at 10:07 AM

    I checked your form and your form build history, I can see that you put your form to be Encrypted on 11th of March, since you are getting decryption key upon creation we're, unfortunately, unable to open submissions that were submitted encrypted since we don't have that key.

    It should ask you for the key when you try to open the form from submission:

    Please let us know if you have further questions.