What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Designer will not load and I get error message when I try to update my account info

    Asked by artmeme777 on March 31, 2016 at 03:01 PM

    Hi, 

    I've been attempting to make some changes to one of my forms and to update my website in my account today, but the form designer will not load (in firefox or chrome), and I get an error message when I attempt to update account info. 

    Screenshot
    bugs site form designer message update account down
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    JotForm Support

    Answered by jonathan on March 31, 2016 at 04:37 PM

    This was a temporary problem and should be all fixed now. Sorry about that.

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    JotForm Support

    Answered by jonathan on March 31, 2016 at 04:37 PM

    Please let us know if you are still unable to access your account.

    Thanks.