Service Down/Delays

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    Asked on March 31, 2016 at 03:01 PM


    Our forms were not working this morning and it appears that the Jotform server was down. I'm worried that our clients were trying to unsuccessfully submit forms at that time. 

    What is the reason the site was down and the forms weren't working? Do you expect any other delays or issues with your server in the future?

    Thank you, 

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    Answered on March 31, 2016 at 04:34 PM

    We had an issue with one of our data centers and had to migrate to our backup.  Forms were indeed offline for roughly 30 minutes and were inaccessible at that time.  We do not expect any further issues.