What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Service Down/Delays

    Asked by UrbanTails on March 31, 2016 at 03:01 PM

    Hi, 

    Our forms were not working this morning and it appears that the Jotform server was down. I'm worried that our clients were trying to unsuccessfully submit forms at that time. 

    What is the reason the site was down and the forms weren't working? Do you expect any other delays or issues with your server in the future?

    Thank you, 
    Kerianne

    service down JotForm site and jotform server
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    JotForm Support

    Answered by david on March 31, 2016 at 04:34 PM

    We had an issue with one of our data centers and had to migrate to our backup.  Forms were indeed offline for roughly 30 minutes and were inaccessible at that time.  We do not expect any further issues.