Why does the Create a PDF button never work?

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    1SourceVideo
    Asked on March 31, 2016 at 03:04 PM

    When I try and download any of my forms with the "Create a PDF" button it never completes? It always says working then never does anything.

     

    Please help

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    david
    Answered on March 31, 2016 at 04:39 PM

    I checked our fillable PDF form creator and it should be working at this time.  If it is not functioning for a specific form, let us know which form you are unable to create a PDF of and we will be happy to have a look. 

    Keep in mind, some fields and features to not properly translate to PDF form:

    http://www.jotform.com/help/312-Fillable-PDF-Everything-you-need-to-know-about-JotForm-Fillable-PDF-Creator

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    beril
    Answered on April 04, 2016 at 03:38 AM

    We are sorry for the inconvenience this may caused you. This problem should be fixed now. We would appreciate if you could also test it on your side and let us know if the problem persists.