What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why does the Create a PDF button never work?

    Asked by 1SourceVideo on March 31, 2016 at 03:04 PM

    When I try and download any of my forms with the "Create a PDF" button it never completes? It always says working then never does anything.


    Please help

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    JotForm Support

    Answered by david on March 31, 2016 at 04:39 PM

    I checked our fillable PDF form creator and it should be working at this time.  If it is not functioning for a specific form, let us know which form you are unable to create a PDF of and we will be happy to have a look. 

    Keep in mind, some fields and features to not properly translate to PDF form:


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    JotForm Support

    Answered by beril on April 04, 2016 at 03:38 AM

    We are sorry for the inconvenience this may caused you. This problem should be fixed now. We would appreciate if you could also test it on your side and let us know if the problem persists.