What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Take Photo widget is not showing the live photo view as well as the camera icon

    Asked by susanpedersen on March 31, 2016 at 03:14 PM
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    JotForm Support

    Answered by Mike on March 31, 2016 at 04:47 PM

    If you have any questions about the Take Photo widget, please let us know by updating this support forum thread. We would love to help.

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    Answered by susanpedersen on March 31, 2016 at 09:15 PM

    I am confused regarding your take photo widget.  I tried putting in on my form and it does not show the actual camera icon and there is no live preview.  I have tried in on my Mac laptop, Apple iPhone and Windows laptop.

    It was my understanding that the widget doesn't work on mobile phones but a upload file is automatically substituted for the camera.

    On your sample form, it shows both the camera icon/upload buttons as well as a submit button.  Do you need both?

    I would like to upload photos to my Dropbox account.  The integration doesn't appear to be working either.

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    JotForm Support

    Answered by Welvin on April 01, 2016 at 04:01 AM

    I tried viewing your form, this one https://www.jotform.us/form/60886712445159 and it's working as it should. I've tested the form on Android with KitKat and Lollipop OS. 


    The form is also working on my Windows 10 PC with Chrome Browser:

    The submit button in the demo form is not part of the widget. Only the Take Photo button, as well as the preview screen is part of it.

    I've cleared your forms cache (https://www.jotform.com/help/229-How-to-Clear-your-Form-Cache). Can you check again?