Receiving error on submission: Read Error on Connection

  • tycoprinting
    Asked on March 31, 2016 at 3:24 PM

    We are getting an error that says "Read Error on Connection" when submitting a form

     

    http://www.tycoprinting.com/pages/send-file

    https://form.jotform.com/51124164590146

    Page URL: http://www.tycoprinting.com/pages/send-file
  • Aytekin JotForm Founder
    Replied on March 31, 2016 at 3:35 PM

    Just submitted this form and can't reproduce the error. Others also reported the same error. So, hopefully it was something temporary.

  • tycoprinting
    Replied on March 31, 2016 at 3:38 PM

    Thank you for your reply.  What's happening now is that the user gets a confirmation but we don't get an email and it's not registering as submitted to us.  When you tested are you getting an email confirmation?

  • Aytekin JotForm Founder
    Replied on March 31, 2016 at 4:12 PM

    Emails with attach PDF are failing. You can disable that for now to receive these emails. Then you can enable it back tomorrow when we have everything fixed.  

    Receiving error on submission: Read Error on Connection Image 1 Screenshot 20

  • tycoprinting
    Replied on March 31, 2016 at 4:16 PM

    Thank you.  I'll do that but with the new interface how do I save the changes after unchecking "Attach PDF"?  There's no option and if I select any of the other options i have to exit and discard changes.

  • Aytekin JotForm Founder
    Replied on March 31, 2016 at 4:26 PM

    Click on the Edit Email button at the bottom and then click on save. We are going to be improving this page next week.