Receiving error on submission: Read Error on Connection

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    tycoprinting
    Asked on March 31, 2016 at 03:24 PM

    We are getting an error that says "Read Error on Connection" when submitting a form

     

    http://www.tycoprinting.com/pages/send-file

    https://form.jotform.com/51124164590146

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    aytekin
    Answered on March 31, 2016 at 03:35 PM

    Just submitted this form and can't reproduce the error. Others also reported the same error. So, hopefully it was something temporary.

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    tycoprinting
    Answered on March 31, 2016 at 03:38 PM

    Thank you for your reply.  What's happening now is that the user gets a confirmation but we don't get an email and it's not registering as submitted to us.  When you tested are you getting an email confirmation?

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    aytekin
    Answered on March 31, 2016 at 04:12 PM

    Emails with attach PDF are failing. You can disable that for now to receive these emails. Then you can enable it back tomorrow when we have everything fixed.  

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    tycoprinting
    Answered on March 31, 2016 at 04:16 PM

    Thank you.  I'll do that but with the new interface how do I save the changes after unchecking "Attach PDF"?  There's no option and if I select any of the other options i have to exit and discard changes.

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    aytekin
    Answered on March 31, 2016 at 04:26 PM

    Click on the Edit Email button at the bottom and then click on save. We are going to be improving this page next week.