What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Problems with jotform submissions

    Asked by miekevson on March 31, 2016 at 03:34 PM

    I think you all have some issues. I'm getting people to fill out this forms 50 times. I'm getting multiple emails but they get an error message.

    I'm in full summit mode with about 20 some active forms... I need this looked at ASAP


    Mieke

    jotform submissions unable submit
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    JotForm Founder

    Answered by aytekin on March 31, 2016 at 03:38 PM

    Can you provide one of the form URLs with the problem? Just tested one of your forms and it submitted fine. 

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    Answered by miekevson on March 31, 2016 at 03:43 PM

    This is one: https://form.jotform.com/60594382518159

    I've received 3 emails for one form already now.

    Client says form gives an error

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    JotForm Founder

    Answered by aytekin on March 31, 2016 at 04:00 PM

    I think they might have received the error while were having the problem. Because I am able to submit this form without any problems. 

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    Answered by miekevson on March 31, 2016 at 04:04 PM

    Did you submit it twice?

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    JotForm Founder

    Answered by aytekin on March 31, 2016 at 04:12 PM

    Only once. 

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    Answered by miekevson on March 31, 2016 at 04:13 PM

    Are you sure? LOL> I've received 2 emails. I later seen, one had an image in it the other did not.

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    JotForm Founder

    Answered by aytekin on March 31, 2016 at 04:15 PM

    Yes, sorry. I submitted twice.

    The notification 2 is not arriving because the Attach PDF is broken at this moment. You should disable that temporarily to receive the emails. We should fix it within a day. 

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    Answered by miekevson on March 31, 2016 at 04:20 PM

    That's not the problem I DID get it twice.

    I was just making sure.

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    JotForm Founder

    Answered by aytekin on March 31, 2016 at 04:52 PM

    We also did fix the Attach PDF now. You can keep using it. 

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    Answered by miekevson on March 31, 2016 at 04:57 PM

    Alright. I think things are better. I haven't received 20 emails for one form anymore since we started talking. I thank you so much for responding this quickly. I rely heavily on these forms for my clients so it was really starting to get scary there for a minute.

    It's all good though. It seems!

    Thank you!

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    JotForm Support

    Answered by Mike on March 31, 2016 at 07:37 PM

    On behalf of the JotForm Team, you are quite welcome! Thank you for using our service and please feel free to contact us anytime.