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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    It appears that my email notifications have stopped working some time today

    Asked by Sesame on March 31, 2016 at 04:10 PM

    I have received several email notifications of forms being submitted today, the last was at 9:50AM Pacific time.

     

    Looking into the list of submitted forms here, it appears there have been several submitted since for which I did not receive an email. 

    Page URL:
    https://form.jotform.com/53194709840158

    email notifications stopped working email submitted forms not receive
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    JotForm Support

    Answered by Boris on March 31, 2016 at 06:26 PM

    Due to our primary datacenter unexpectedly having a down-time today, we had to move to our backup datacenter. Our backup datacenter was unable to send any emails that had PDF files attached to them, until this was fixed and all servers correctly started in our backup datacenter.

    This means that emails with PDF files attached were not being sent for an hour or two today while we were working on restoring everything.

    I have checked your form email history, and it looks like your emails are being delivered again.

    https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    Can you please check and let us know if you are receiving your emails correctly now?

    We look forward to hearing back. Thank you.