What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form link says it is disabled

    Asked by dogevolve on March 31, 2016 at 04:54 PM

    https://form.jotform.com/60906433147151

     

    this is the link... it says its disabled. Please help

    Page URL:
    https://form.jotform.com/60906433147151

    disabled form disabled phishing autosuspended
  • Profile Image
    JotForm Support

    Answered by jonathan on March 31, 2016 at 07:40 PM

    We apologize for the inconveniece caused. Your account was autosuspended by the Phishing filter due to suspected phishing form. But I manually checked your forms and I did not find any phishing form. I have corrected the mistake and reinstated your forms. 

    You may now continue using our services.

    Let us know if there are still issue.

  • Profile Image

    Answered by dogevolve on March 31, 2016 at 10:01 PM

    there are still issues!! I spent two hours making a form and now it's gone!!! It autosaved etc and nothing..... super bummer. 

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    Answered by dogevolve on March 31, 2016 at 10:02 PM

    'the link above is to the template... but I edited the template... isnt that what I'm supposed to do? 

    Pamela 

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    JotForm Support

    Answered by jonathan on April 01, 2016 at 12:00 AM

    Hi Pamela,

    We apologize for the inconvenience caused.

    Our phishing filter was too strict on your form http://www.jotform.us/form/60906433147151 . The mere mention of 'password' in the Terms on the form triggered the Phishing filter and disabled the form.

    I have fixed this now by enabling the form again and added it to our Whitelist. It should not be disabled automatically anymore.

    Let us know if there are still issue.