Explanation of 'Scheduled to Downgrade' message

  • Profile Image
    Asked on March 31, 2016 at 04:56 PM
    im having trouble understanding this?  So submissions will still go through? BUT what happens when your account is reset.  Or if we are over quota, we just cant see those submissions until the first of the month?
  • Profile Image
    Answered on March 31, 2016 at 05:07 PM

    When you receive more submissions than allowed by your plan, we add a 'Scheduled to downgrade' status to the account. It means that account is still active, but scheduled to be temporarily blocked (usually you have about 24 hours for upgrade). When the account is 'downgraded' due to overlimit, we temporarily block the account forms. It means that you will not be able to receive new form entries when your account is blocked.

    In your case, the forms will not be blocked since we reset the form submissions on the first day of each month (tomorrow submissions counter will be set to 0).

    If you need any further assistance, please let us know.

  • Profile Image
    Answered on March 31, 2016 at 05:45 PM
    Thank you. That makes much more sense. Have a good one
    Ben Lorenzen
    Champions Run