What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I fix the form if I am getting the error message "Oops! Read error on connection" when I submit?

    Asked by ADVENTtaiwan on March 31, 2016 at 05:26 PM

    A few applicants who submitted using the form are getting this repeated message "Oops! Read error on connection." Can you explain what the issue is and how we can remedy this problem? We've upgraded to the bronze membership, so we still have plenty of space. 

    Please help as soon as possible! Thanks!

    Page URL:
    https://form.jotform.com/ADVENTtaiwan/advent-2016-application-form

    Screenshot
    connection error
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    JotForm Support

    Answered by Welvin on March 31, 2016 at 08:37 PM

    Our apologies. This was a temporary problem and our developers have just fixed it a few hours ago. Please check again and let us know if you will still receive a report about it. 

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    Answered by digi3dworks on June 22, 2016 at 09:54 AM

    My users are getting this same error again....
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    JotForm Support

    Answered by Jan on June 22, 2016 at 12:54 PM

    @digi3dworks

    I created a separate thread for you so that we can assist you properly. Please refer to this thread URL: https://www.jotform.com/answers/866986

    Thank you.