How can I fix the form if I am getting the error message "Oops! Read error on connection" when I submit?

  • ADVENTtaiwan
    Asked on March 31, 2016 at 5:26 PM

    A few applicants who submitted using the form are getting this repeated message "Oops! Read error on connection." Can you explain what the issue is and how we can remedy this problem? We've upgraded to the bronze membership, so we still have plenty of space. 

    Please help as soon as possible! Thanks!

    Jotform Thread 807557 Screenshot
    Page URL: https://form.jotform.com/ADVENTtaiwan/advent-2016-application-form
  • Welvin Support Team Lead
    Replied on March 31, 2016 at 8:37 PM

    Our apologies. This was a temporary problem and our developers have just fixed it a few hours ago. Please check again and let us know if you will still receive a report about it. 

  • digi3dworks
    Replied on June 22, 2016 at 9:54 AM

    My users are getting this same error again....
  • Jan
    Replied on June 22, 2016 at 12:54 PM

    @digi3dworks

    I created a separate thread for you so that we can assist you properly. Please refer to this thread URL: https://www.jotform.com/answers/866986

    Thank you.