What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What is size limit for files uploaded to Google Drive

    Asked by Simo  on March 31, 2016 at 05:44 PM

    I connected my Google Drive account since I want to receive uploaded file into my drive folder.

    What is the file dimension limit?

     

    Thanks

    Page URL:
    https://form.jotformeu.com/60753727278364

    thanks dimension receive drive folder
  • Profile Image
    JotForm Support

    Answered by Boris on March 31, 2016 at 09:10 PM

    You can see how to change allowed upload size on your fields, as well as file upload limits in the following guide:

    https://www.jotform.com/help/33-Changing-the-Upload-Size-Limit

    For files being uploaded to Google Drive, please limit the file uploads to anything under 1 GB (1048576 KB).

    Generally and in practice, it is better to use smaller sizes up to 100 MB, because the larger the file upload and the longer it takes your users to finish a single upload, the more likely it is for their connection to drop out or time out, failing the upload.

    If you need any further clarifications or assistance, please let us know. We will be happy to help.

  • Profile Image

    Answered by Simone Montrucchio  on April 01, 2016 at 02:33 AM

    The 1gb limit, is a jotform limit or a Google Drive limit?

    So, actually, it is possibile to receive for example a file large 700mb with an upload to gdrive through a jotform form?

  • Profile Image
    JotForm Support

    Answered by Boris on April 01, 2016 at 07:52 AM

    As described in the previously linked guide, 1 GB is the maximum file size limit on our system. Our system can't accept files over 1 GB in size, so consequently we can't forward files over that size to Google Drive, or anywhere else.

    Please take a look at the guide which describes file size limits in integrations for various services, including Google Drive:

    https://www.jotform.com/help/33-Changing-the-Upload-Size-Limit

    Yes, you are correct. You can receive a file 700 MB large and have it forwarded to your Google Drive.

    Here is a guide on how to integrate your form with Google Drive:

    https://www.jotform.com/help/192-How-to-Integrate-a-Form-with-Google-Drive

    If you need further clarifications, please let us know.

  • Profile Image

    Answered by Simone Montrucchio  on April 01, 2016 at 07:58 AM

    I have a free account but why I can't receive file that large so?

  • Profile Image
    JotForm Support

    Answered by Kiran on April 01, 2016 at 11:38 AM

    Please be noted that the Free accounts are provided with only 100MB of storage space. If you need more storage space, it is required to upgrade your account. You may compare the subscription plans available from our pricing page

    If the JotForm account storage space is small than the file uploaded to the form, it is likely to get the submission failed since the account goes overlimit. Though you integrate cloud storage to your JotForm, the submissions along with the files uploaded will be stored in JotForm servers and then sent to the integrated cloud drives.

    Hope this information helps! 

  • Profile Image

    Answered by MorganBanville on September 01, 2016 at 11:10 AM

    I am getting this error message:

    9.8MB? Can you please advise? I am contemplating using this solution for my company and this will not work. Is it only a storage issue? If I am using the Google Integreation, my storage needs are cut down extremely correct? Also, once the form submission is no longer needed and I delete, does space free back up?

    Excited about this possibility for my team,

    Morgan

  • Profile Image
    JotForm Support

    Answered by BJoanna on September 01, 2016 at 12:29 PM

    @MorganBanville

    I have moved your question to separate thread and we will provide you an answer there shortly.

    https://www.jotform.com/answers/922345