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    Uploaded file - Access Denied XML error

    Asked by ADVENTtaiwan on March 31, 2016 at 06:02 PM

    We have set up a recommendation form where people can submit recommendation letters. However, sometimes we can open the uploaded attachments and sometimes we cannot and receive this message:

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>52E7C4AB182810AD</RequestId>
    <HostId>
    pMZxMvw29xMGe8Ib2gVxChuWLNiGb4ra9yWTE91oKKY5WUYV5UQGJetP4J04HjAFgBjUsUqKU7w=
    </HostId>
    </Error>
     
    I've changed the acceptable file size and also made it so that the applicant can upload multiple forms (it occurs mostly with one recommender who has to submit the form and uploaded documents for multiple members). However, I'm not sure if that's the issue. Please let me know how I can remedy this problem. Thanks!
    Page URL:
    https://form.jotform.com/52875846772169

    Screenshot
    documents problem style size xml
  • Profile Image
    JotForm Support

    Answered by Chriistian on March 31, 2016 at 10:27 PM

    I checked your form and I was able to replicate the issue. When I tried to open some of the files, I got an xml error.

    I will have to forward this issue to our backend team for further investigation. We will let you know on this thread once there are any updates.
    Regards.

  • Profile Image

    Answered by hudbusinessschool on June 07, 2016 at 04:43 AM

    I'm facing the same issue.  Is there a resolution?

     

    Thanks

    Chris

  • Profile Image
    JotForm Support

    Answered by Chriistian on June 07, 2016 at 04:53 AM

    Hi @hudbusinessschool,

     

    I moved your concern on a separate thread so we can better assist you. You can check the thread here: https://www.jotform.com/answers/855127. We will attend to your concern on that thread accordingly.

     

    Regards.