Why didn't receive a credit to my statement after concelling upgrade.

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    Asked on March 31, 2016 at 06:23 PM
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    Answered on March 31, 2016 at 10:54 PM

    I checked our records and I can see that you were refunded on March 22, but it appears that there was a delay in the processing of the refund. We apologize for the inconvenience. Can you please see until next week if the refund will be processed by then? If it doesn't, please follow up on this thread and we will investigate it further.