What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why didn't receive a credit to my statement after concelling upgrade.

    Asked by vdilla on March 31, 2016 at 06:23 PM
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    JotForm Support

    Answered by Chriistian on March 31, 2016 at 10:54 PM

    I checked our records and I can see that you were refunded on March 22, but it appears that there was a delay in the processing of the refund. We apologize for the inconvenience. Can you please see until next week if the refund will be processed by then? If it doesn't, please follow up on this thread and we will investigate it further.