What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Well formatted form turns into horrific PDF

    Asked by fitphysicaltherapy on March 31, 2016 at 06:44 PM



    We need help and are extremely close to moving all of our client websites over to competitor form submission websites as the customer service has been terrible. We have emailed support@jotform.com 4 times now for answers and nothing. As the owner of a marketing firm and multiple brands, I have to say from an unbiased point of view, that this is not the way to provide service... through a forum? Thats a joke. 


    Please find the attached screenshot of how the forum from fitphysicaltherapy.com is being manipulated and appearing like a amateur put this together. 


    Our client is not happy, and I must say, we share the same emotion. 


    Please prove that you care about business. If we do not hear back about this issue by tomorrow, we are transferring all of our clients new and old to another platform.



    VP Marketing and Sales FlowState Marketing Inc. 

    email me: Shamus@flowstatemarketing.com

    Page URL:

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    JotForm Support

    Answered by Chriistian on March 31, 2016 at 11:13 PM

    We sincerely apologize for the inconvenience. I checked the pdf version of the submission seen in your screenshot, and it appears that the issue has been resolved. The pdf I saw appears to have been formatted correctly.

    If you do encounter the issue again, please try resetting the form to its default design.

    If you need further assistance, please let us know and we would be glad to assist you on this forum.