I lost 2 payment submissions where used, though non of the payments went through!

  • Profile Image
    abdu997
    Asked on March 31, 2016 at 09:12 PM

    I lost 2 payment submissions where used, though non of the payments went through!

    because their card was declined. Please give me back these unused submissions.

     

  • Profile Image
    Chriistian
    Answered on April 01, 2016 at 02:53 AM

    If the card was declined and the payment was not processed, then the submission might be treated as an incomplete payment, and as such they will not be seen in the submissions page. You can check out the Incomplete Payments by following this guide: How to View Incomplete Payments.

    If you need further assistance, please let us know and we would be glad to assist you further.
    Regards.