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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I lost 2 payment submissions where used, though non of the payments went through!

    Asked by abdu997 on March 31, 2016 at 09:12 PM

    I lost 2 payment submissions where used, though non of the payments went through!

    because their card was declined. Please give me back these unused submissions.

     

    Page URL:
    https://form.jotform.com/60893974309267

    Submissions through used 2 payment
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    JotForm Support

    Answered by Chriistian on April 01, 2016 at 02:53 AM

    If the card was declined and the payment was not processed, then the submission might be treated as an incomplete payment, and as such they will not be seen in the submissions page. You can check out the Incomplete Payments by following this guide: How to View Incomplete Payments.

    If you need further assistance, please let us know and we would be glad to assist you further.
    Regards.