What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can't I receive files larger than 100mb?

    Asked by Simone Montrucchio on March 31, 2016 at 09:17 PM

    I connected my google drive account to receive files directly there.

    Why I cannot receive files larger than 100mb?

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    JotForm Support

    Answered by Chriistian on March 31, 2016 at 09:25 PM

    When you integrate the form with google drive, the files are still being sent to your submission page too. The integration simply sends a copy of the submission to your Google Drive. That means you have the submission data in the submissions page, and you also have a copy of the submission data on the Google Drive. If you want, you can use the Auto Delete Submissions app so that the submissions will be automatically deleted from the submissions page. That way, you'll still have space in your jotform account, and all the files will be sent to the Google Drive.


    If you need further assisstance, please let us know.



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    Answered by Simone Montrucchio  on April 01, 2016 at 02:31 AM

    In this way, I can receive file larger than 100mb each?

    I need to receive files such as 700mb or 1,2gb.

    It will be possibile with that extension?

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    JotForm Support

    Answered by Chriistian on April 01, 2016 at 04:04 AM

    Unfortunately, that is not possible with the Auto Delete Submission app. If you want to receive files that are larger than 100MB, you will need to upgrade your account to a paid subscription. You can upgrade your account by following this guide: How to Upgrade My Account

    You can also check out this guide for more information on the upload limit: Changing the Upload Size Limit

    Do let us know if you need further assistance.