Our email has been blocked again

  • crenshaws
    Asked on March 31, 2016 at 9:40 PM

    Our email has been put on a block list again   Can we have it removed so we will get our forms. 

  • Welvin Support Team Lead
    Replied on April 1, 2016 at 3:04 AM

    I've fixed it for you. Here are the details of the issue:

    info@crenshaws.com is IN Remove the bounce list 

    Reason(s) : smtp; 554 5.7.9 Message not accepted for policy reasons.

    Your settings are correct upon checking some of your forms so I think the issue is with your hosting provider. We recommend adding us to your server whitelist settings. Here's our list: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    Lastly, here's how you can remove your email from the bounce list: https://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list.