- crenshawsAsked on March 31, 2016 at 09:40 PM
Our email has been put on a block list again Can we have it removed so we will get our forms.
- JotForm SupportWelvinAnswered on April 01, 2016 at 03:04 AM
I've fixed it for you. Here are the details of the issue:
firstname.lastname@example.org is IN Remove the bounce list
Reason(s) : smtp; 554 5.7.9 Message not accepted for policy reasons.
Your settings are correct upon checking some of your forms so I think the issue is with your hosting provider. We recommend adding us to your server whitelist settings. Here's our list: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.
Lastly, here's how you can remove your email from the bounce list: https://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list.