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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Our email has been blocked again

    Asked by crenshaws on March 31, 2016 at 09:40 PM

    Our email has been put on a block list again   Can we have it removed so we will get our forms. 

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    JotForm Support

    Answered by Welvin on April 01, 2016 at 03:04 AM

    I've fixed it for you. Here are the details of the issue:

    info@crenshaws.com is IN Remove the bounce list 

    Reason(s) : smtp; 554 5.7.9 Message not accepted for policy reasons.

    Your settings are correct upon checking some of your forms so I think the issue is with your hosting provider. We recommend adding us to your server whitelist settings. Here's our list: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    Lastly, here's how you can remove your email from the bounce list: https://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list