What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Getting "Please correct the captcha" error when sharing form via email.

    Asked by grupodes on March 31, 2016 at 10:30 PM
    gentlemen, I was very confident in JotForm form, but I'm very worried. I was almost a week trying to put the name of my company in From Name, problem solved now, simply I try to submit the form to my clients, I have tried in various browsers, and can not send, because it asks "Please correct the captcha". The problem is exactly that, capcha not appear in google chrome, internet explorer, and so can not send the link to the customer fill out the form. I await solution.
  • Profile Image
    JotForm Support

    Answered by Chriistian on March 31, 2016 at 10:40 PM

    I can't seem to replicate the issue you are having. I tried to share a form via email using my account, and I was able to send it successfully.

    I see that you are sharing the form while on the My Forms page. Can you try going to your Form Builder and sharing the email there?

    Do let us know if the issue persists.
    Regards.

  • Profile Image

    Answered by grupodes on April 01, 2016 at 08:23 AM

    Yes the problem persists, the form is not sent because it is asking captcha. and I do not visualize the captcha to write the captcha or captcha image.

    See the image below, the captcha does not appear. See the circle 

  • Profile Image

    Answered by grupodes on April 01, 2016 at 08:49 AM

    These bugs are normal?

  • Profile Image
    JotForm Support

    Answered by BDAVID on April 01, 2016 at 12:13 PM

    It looks like that problem is related to your browser, I just tested one of your forms: https://form.jotformz.com/60843563447663, using Google Chrome, and it was successfully submitted(the captcha field showed up):

    What is the browser version you are using? Please try clearing your browsers cache. Another way to share your form via email address would be by getting your forms direct link, and sharing directly through your email account.

    Let us now if you need more help.