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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Paypal Express: Error on checkout with coupon code

    Asked by wafsc on March 31, 2016 at 11:34 PM

    if there is no coupons added as an option it works fine if i have coupons as an option i get this error message 

    Page URL:
    https://form.jotform.co/60909282354863

    Screenshot
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    JotForm Support

    Answered by mert on April 01, 2016 at 04:20 AM

    Hi there,

    With the Paypal Express, I encountered the same results with you. The same warning message can be seen on the below:

     

    However, I didn't experience the same issue with the normal Paypal tool. While we are looking for the fix for this issue, please change your payment tool with the normal Paypal tool.

    Please see it from the below:

     

    Also you can do the test run on my example form ( Coupon code: 700):

    https://form.jotform.com/60702162678961

     

    For further assistance, please do let us know.

    Regards.

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    JotForm Support

    Answered by mert on April 01, 2016 at 04:33 AM

    Currently, the issue is forwarded to your developer team. When there is an update about this issue, you will informed from this thread via email. Since this issue is one of the urgent subjects, I assume that we will receive an update in short.

     

    Thank you for your understanding.

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    Answered by wafsc on April 01, 2016 at 04:38 AM

    Thank you the fix has helped.

     

    i sort of found a way around it too, basically under product options if the option where customers can only choose one it doesn't work, but when the option of choosing multiple it works perfectly fine.

     

    weird

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    JotForm Support

    Answered by mert on April 01, 2016 at 05:00 AM

    Glad to see that the other option is working for you. Also, the workaround you find is important, thank you for your cooperation. I will add this detail to the ticket.

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    JotForm Support

    Answered by NeilVicente on April 03, 2016 at 09:44 AM

    @wafsc

    On my end, the issue seems to occur randomly.

    May I know when you had Digital Goods activated for your PayPal account?

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    Answered by wafsc on April 03, 2016 at 09:51 AM

    No digital goods activated. But the PayPal normal one works not the express that one doesn't work properly

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    JotForm Support

    Answered by Kevin_G on April 03, 2016 at 01:08 PM

    I checked the integration and it seems to be working on my end; however, I will forward your message to our developer and he will reply as soon as he can. 

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    JotForm Support

    Answered by NeilVicente on April 03, 2016 at 03:03 PM

    @wafsc

    The popup payment page only works when you tick the "Digital Goods" option in the integration screen and Digital Goods is activated on your PayPal account.

    PayPal is returning an error because you do not have Digital Goods activated.