What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Come on, switched to .net since the issue now I created a new form at .net and it needs to go to pro

    Asked by David Webb on March 01, 2012 at 09:55 AM

    My customer pays for his service and this has been a big headach. He wants us to switch to another form builder and I dont blame him. I switched all of the forms over to .net when the issue happened. I went to create a new form there, linked it but then I get an error that I have to go to jotformpro.com.

    So I have some links with .net, some under the .com, and now I am suppossed to go to jotformpro.com? Commuincation on your part would be great! Maybe a customer service email? This is really unprofessional for a company to operate like this.

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    JotForm Support

    Answered by Mike_T on March 01, 2012 at 07:06 PM

    Hello David,

    Please accept our sincere apologies for the inconveniences you have faced.

    You are right, our new domain for Premium users is jotformpro.com, you can also manage your old forms through this domain, and they will stay the same .com & .net.

    We have split our domains to make the service more robust, and we hope that recent issue will never happen again.

    You can also mail us at jotformsupport [at] gmail [dot] com.

    Please let us know if you need any further assistance, we will try to do our best to help you.