What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email address on bounce list twice in one week!

    Asked by ctaylor on April 01, 2016 at 03:36 AM

    I have now had 22 failed emails to my business (I have a B&B and these were guests wishing to book a room)  I have been using JotForm for the past FIVE YEARS without any problem.  My email address was being bounced from Wednesday 23rd of March to Saturday 26th - 11 emails did not get through!  I removed my email address from the bounce list and got emails for one day - Sunday the 28th - now I have realised it went back on the list and I have lost another 11 emails between Tuesday the 29th and today, 1st of April. 

     

     

     

    Page URL:
    http://www.pennylandhouse.co.uk/bookings.html

    bounce list bounce on bounce list email
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    JotForm Support

    Answered by Mike_G on April 01, 2016 at 11:20 AM

    We would like to apologize for the inconvenience. I have checked the email address you have set to receive the notification when the form from the website you have posted is submitted, however, it is already removed from the bounce list and I cannot verify the reason why it ended up there in the first place. It is possible that your email server is the one that bounces the emails so there is an issue on your email server - bounce list is only a way to see that this happens and records the reason for it. This issue needs to be fixed. You may check the guides below for more information. 

    How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Whitelisting-JotMails-IP-Addresses

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    Answered by ctaylor on April 01, 2016 at 11:56 AM

    I took it off your bounce list today and so far it is working okay again.  Many thanks for replying quickly - I'll follow your advice and guides :)

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    Answered by crenshaws on April 11, 2016 at 03:38 PM

    Im having the same issues.

    Never been a problem and now 3 times in the last month and so all my clients are trying to send us apps and we dont know they are coming in because they are not being sent to our email. Please help if you find a solution because I really dont think it our server.

     

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    JotForm Support

    Answered by jonathan on April 11, 2016 at 04:59 PM

    @ crenshaws

    We will resolve your issue here https://www.jotform.com/answers/815736