Form is not updating

  • Profile Image
    Asked on April 01, 2016 at 03:40 AM


    Why isn't my form updating? I have cleared all caches in my account settings and in my browsers.

    Please help, I need this form published today!

    I provide you with two shots; the form editor view and the preview.


    Best regards


  • Profile Image
    Answered on April 01, 2016 at 05:16 AM

    ... and now it is suddenly updated. So my question will instead be: Why the update delay?

    Otherwise, this case is closed.



  • Profile Image
    Answered on April 01, 2016 at 10:44 AM

    Sorry for the inconvenience. There are no reports today about any server issues. However, we encounter an issue yesterday and it was immediately fix.

    These are the possible issues why you encounter the problem:
    1. Internet connection problem
    2. JotForm server issues
    3. Browser add-ons or extensions

    I'm just glad to hear that it is working properly now. If you're still encountering any problems, let us know so that we can investigate about the problem. Thank you.