What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not receiving email notifications on two of my recipient emails

    Asked by drakeladue on April 01, 2016 at 04:43 AM

    Hey we're not getting emails to the following notification emails


    drake@brand-x-mobile.com  and bill@wowbrows.me


    for the following form




    This is the second email to support!

    Page URL:

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    JotForm Support

    Answered by Jan on April 01, 2016 at 10:15 AM

    The email (dr**e@br**d-x-mobile.com ) is in the bounce list.

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from yahoo.com is NOT

    I have removed it now from the list. You should be able to get the email notification now. 

    Please contact your email provider and request for the JotMail IP addresses to be whitelisted. You can also use your own email address. Here's a guide: How-to-Setup-SMTP-for-a-Form

    Hope that helps. Thank you.