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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Any adjustment I make to my form is not being shown in the preview

    Asked by gijs_ros on April 01, 2016 at 07:54 AM

    However, any adjustment i make to my form is not being saved by the form...

    Can you help me with this?

    I already used cmd.exe > ipconfig /flushdns

  • Profile Image
    JotForm Support

    Answered by Boris on April 01, 2016 at 08:04 AM

    I believe this is still about the following form:

    https://form.jotformeu.com/60573168018355

    Our logs show that it was last modified today (2016-04-01). I have checked the form, and it seems to be loading fine. I have also again cleared your form cache:

    https://www.jotform.com/help/229-how-to-clear-your-form-cache

    Can you please check if changes to your form are being shown correctly now?

    I have tried reproducing such issues on my end, but any changes I'm making to my forms are correctly showing in the preview of the form.

    If the issue with changes not showing on your live form persists, can you please let us know which link you are using when you are viewing your form?

    Can you please also let us know what change you've made? Such as, if you added a new form field, what is that field's name, so that we can check if we see it on your form from our end.

    We look forward to your reply. Thank you.

  • Profile Image

    Answered by gijs_ros on April 01, 2016 at 10:08 AM

    It is working correctly again! 

    Thanks

  • Profile Image

    Answered by Carina on April 01, 2016 at 12:30 PM

    Thank you for the update, I'm glad everything is working well again.

    If you need additional support please let us know.