What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I get this error message what can I do?

    Asked by Mksville on April 01, 2016 at 08:37 AM

    I get this error message what can I do?

    SOMETHING WENT WRONG WHEN FETCHING FORMS, PLEASE TRY AGAIN.



    This is a re-post of a comment on Import App: Easily import your Excel or CSV data into JotForm

    message TRY
  • Profile Image
    JotForm Support

    Answered by BJoanna on April 01, 2016 at 12:04 PM

    When are you getting this error message? When you try to import your data to JotForm?

    I have checked email address that you used to post this thread and I found account with username Mksville. However that account does not have any forms. You need to have to be able to import data to JotForm.

    If possible can you please provide us a screenshot of error message that you are getting? 

    Looking forward to your reply.

  • Profile Image

    Answered by Mksville on April 03, 2016 at 07:19 PM

    Thank you for the quick response. A colleague of mine shared all the Jotforms, so that I can use them. I assume because I down own them I can't access them to do imports etc. 

    Is there a way to co-share an account or do I need to login with her details and then import CSV data into forms?

    Kind Regards

  • Profile Image
    JotForm Support

    Answered by Mike_G on April 03, 2016 at 08:22 PM

    I would like to apologize, it seems that you need to be the owner of the form before you can import submissions to it via http://import.jotform.io/.

    With regards to what you're asking if it is possible to co-share an account, it would not be possible. Other accounts can only be a sub-user of a main account. And since sub-user accounts can only view the forms or make edits to it depending on the permission granted to them by the main account, you would need to login as the main account before you can make any imports.

    Thank you.

  • Profile Image

    Answered by Mksville on April 03, 2016 at 10:38 PM

    Thank you for your help!

  • Profile Image
    JotForm Support

    Answered by Chriistian on April 03, 2016 at 11:59 PM

    On behalf of my colleagues, you are most welcome. Feel free to contact us again if you have any other concerns. Cheers.