What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why my account says that it was suspended due to phishing?

    Asked by Tony White  on April 01, 2016 at 11:44 AM

    Hi,

     

    Our Account has been suspended. You believe we have been phishing. We need to get this rectified please.

     

    Acc Help@Stripeolt.com

     

    Many thanks

     

    Tony

     

     

    Screenshot
    can't log in in can't thanks href mailto to get
  • Profile Image
    JotForm Support

    Answered by Kevin_G on April 01, 2016 at 01:29 PM

    I have checked your forms and in most of them you are asking for a password change, this is something not allowed in JotFrom, this is why our account has been suspended, please read our terms on this link: http://www.jotform.com/terms/

    In order to activate your account again, I had to remove those fields, otherwise you will not be able to log in again, please follow this advice and avoid to use words such as user, password, username or ask for Credit Card information, if you are still asking for this kind of information your account may be deleted.