ZOHO integration not working

  • crazyconestaff
    Asked on April 1, 2016 at 12:39 PM

    Please review our account. We've integrated JotForm with Zoho and matched up all of the fields via the setup wizard.    The integration says it's working properly.

    ZOHO integration not working Image 1 Screenshot 30

     

    When we test our form, the data is not being transferred over to our Zoho account. When we try to edit the integration, it consistently says "authentication failed" and we have to reauthenticate. What are we missing here?

     

    ZOHO integration not working Image 2 Screenshot 41

     

    We've been trying to figure this out for 2 days now. 

    Jotform Thread 808312 Screenshot
  • David JotForm Support
    Replied on April 1, 2016 at 2:09 PM

    I checked the integration and I was able to authenticate without issue. 

    ZOHO integration not working Image 1 Screenshot 50

    However, when I went to edit the integration, I also saw the "Authentication failed" error:

    ZOHO integration not working Image 2 Screenshot 61

    The contacts were not being forwarded to Zoho either.

    However, when I used the authentication token directly, it did indeed work:

    ZOHO integration not working Image 3 Screenshot 72

    ZOHO integration not working Image 4 Screenshot 83

    Remove your current integration, set up a new integration using your most recent Auth key:

    https://accounts.zoho.com/u/h#sessions/userauthtoken

    And the integration should then work as expected.