What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Seems to be a bug related to default value of sliders

    Asked by thedigitalyogi on March 01, 2012 at 03:04 PM

    Hi there,

    I have a form- http://form.jotformeu.com/form/20605813644349 and I have set the default value of a couple of sliders to 1.

    However, when I receive an email, if the sliders weren't touched during the form filling, the value (which should be 1) is left black in the email and in the submissions / reports.

    If I now change the default value to 0, so that a user has to explicitly move the slider to a positive value, and refresh the form, it still shows the previous default value in its place.

    Weird?!!

    Any ideas, please?

     

    All the best, James 

    Page URL:
    http://form.jotformeu.com/form/20605813644349

  • Profile Image
    JotForm Support

    Answered by NeilVicente on March 01, 2012 at 10:04 PM

    Hello James,

    Sorry for any inconvenience caused by this bug. I went ahead and submitted a report ticket to our developers. They will take care of this as soon as they become available.

    We will let you know once this gets fixed. Thank you for your patience and understanding.

  • Profile Image

    Answered by thedigitalyogi on March 02, 2012 at 02:54 AM

    Hi Neil,

    cheers for the quick response; I've changed the sliders to simple numerical text entry boxes in the meantime.

    I noticed the same bug when I initiallly changed the slider to a spinner as well, so it appears not linked to the object itself.

    Secondly, there seemed to be some weirtd lag problems last night that I thought were connected, but may not have been:

    I found that if I changed the property of a slider so that its default value was "1" rather than "0", this was shown when I previewed the form. However, when I refreshed the published version, the changed had not been applied.

    This kind of error was happening for at least a couple of hours last night, with changes not seeming to be applied immediately or with complete consistency.

    I hope this ramble gives a little more info to help with a bug fix.

    All best 

    James

  • Profile Image

    Answered by serkan on March 05, 2012 at 07:52 AM

    This issue has been fixed now.

    Thank you for reporting.