What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms aren't loading...

    Asked by academicproofreading on April 01, 2016 at 08:54 PM

    My forms aren't loading, and on the off-chance they do, they take up to 10 minutes to save and load a preview. Is there a problem with the EU server that might be causing this? In particular, I'm having real trouble with form ID 60917245868366. Thanks in advance.

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    JotForm Support

    Answered by liyam on April 01, 2016 at 11:49 PM

    Hello academicproofreading,

    There are a number of factors why may contribute to this matter such as slowing internet connection at the period when the form was viewed, or high traffic of users on JotForm resulting to slow loading when the form owner views or edits the form in his account.

    But as of testing on my end, I did not encounter any problems, so it's possible that the problem was due to the latter (high traffic at the time). However, if the problem persists on your end feel free to let us know. We'll be more than happy to assist.

    Thanks.