What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    since the balloon stunt my emails to the registrant and email that my business gets are non existant. They are not happening on any of the forms I hav

    Asked by Roxboro on April 01, 2016 at 09:47 PM

    Major issue big time.

    I need this fixed.

    I had all my forms set up where the registrant got copy of their registration and I got copy of the registration all by emails.  Been working fine till April 1st balloon crap. Seriously need this fixed.

  • Profile Image
    JotForm Support

    Answered by liyam on April 02, 2016 at 02:18 AM


    As how I understand your concern, you're not receiving the email alerts from the form which were receiving submissions since April 1.  What I can assure you is that the balloons had nothing to do with it.

    Just now, I found that in another thread, Aytekin responded already finding out the cause of the problem and had actually fixed it. 

    Please do observe in the next coming submissions if you continue to experience the problem you encountered and let us know right away.

    Thanks and warm regards.