What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm not working on mobile devices on my Wordpress site

    Asked by kendrapowell76 on April 02, 2016 at 12:31 AM

    I'm about two days into this... Created a form, and it works just fine on my computer, but when I try to click the tab "New Client Form" on my website, from a mobile device, it doesn't work. You have to hit refresh to get the form to appear. 

    I searched the forums, and I followed the steps to make it mobile responsive. I just can't figure it out. I have a ProPhoto site, and I contacted their helpdesk, and they are generally very helpful, but they said it's nothing on their end and advised me to create a form directly on my site, instead of using JotForm. I just love how the JotForm looks, and I love the signature option. Any advice? I need it to work when you click on the tab. Also, I do have the most recent JotForm plugin installed on my site.

    If anyone tests from their mobile device, the "New Client Form" tab is at the bottom. Thanks.



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    Answered by kendrapowell76 on April 02, 2016 at 12:38 AM

    Okay, just made some changes, and it's working!

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    JotForm Support

    Answered by Chriistian on April 02, 2016 at 04:01 AM

    Glad to hear that it is now working. If you have more concerns, please feel free to open a new thread.