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netruckAsked on April 2, 2016 at 1:32 AM
I have a star rating on my form but the stars are not appearing on a mobile device.
Also I've noticed that my radio buttons are overlapping on a mobile device.
How do I fix this?
Page URL: https://form.jotform.com/60913558377970 -
CarinaReplied on April 2, 2016 at 5:47 AM
I could replicate the situation with the start field:
I created a test form and the star rating field are displaying:
I created a clone and the field is now displaying correctly the stars. You can clone the form:
https://form.jotform.com/60922090976966
Unfortunately I could not replicate the same situation with the overlapping radio-buttons. Which device/OS/Browser are you using?
We'll wait for more details to continue.
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netruckReplied on April 2, 2016 at 12:28 PM
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netruckReplied on April 2, 2016 at 12:29 PM
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CarinaReplied on April 2, 2016 at 1:41 PM
Thank you for providing additional information. Unfortunately I cannot replicate the same situation with the star field:
Please try to access the test form to see if you can access the star field:
https://form.jotform.com/60925227255961
Let us know the results please.
I have moved the radio-buttons question to a new thread as it is a different situation:
https://www.jotform.com/answers/808984
Let us know if we can assist you further.
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netruckReplied on April 2, 2016 at 5:27 PM
Hello,
Thank you for your quick reply. I can see the stars on my mobile phone that are on the test form.
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netruckReplied on April 2, 2016 at 5:28 PM
What should I do to fix my form?
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jonathanReplied on April 2, 2016 at 9:27 PM
Please try also adding the Mobile Responsive widget on your form http://www.jotformpro.com/form/60913558377970
Let us know if this still did not resolve the issue.