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    Mobile Viewing - Star Rating stars not showing

    Asked by netruck on April 02, 2016 at 01:32 AM

    I have a star rating on my form but the stars are not appearing on a mobile device.

    Also I've noticed that my radio buttons are overlapping on a mobile device.

    How do I fix this?

    Page URL:
    https://form.jotform.com/60913558377970

    radio buttons Mobile star rating viewing
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    Answered by Carina on April 02, 2016 at 05:47 AM

    I could replicate the situation with the start field:

    I created a test form and the star rating field are displaying:

    I created a clone and the field is now displaying correctly the stars. You can clone the form:

    https://form.jotform.com/60922090976966 

    Unfortunately I could not replicate the same situation with the overlapping radio-buttons. Which device/OS/Browser are you using?

    We'll wait for more details to continue. 

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    Answered by netruck on April 02, 2016 at 12:28 PM

    I am on a Samsung Galaxy 6.

    I cloned the link that you had and the star rating is still not showing correctly.  I've attached a print screen.

    Also the radio buttons are only not appearing correctly on the Sales page.  I have radio buttons on that page vs. two. If I need to I can use a dropdown.

     

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    Answered by netruck on April 02, 2016 at 12:29 PM

     

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    Answered by Carina on April 02, 2016 at 01:41 PM

    Thank you for providing additional information. Unfortunately I cannot replicate the same situation with the star field:

    Please try to access the test form to see if you can access the star field:

    https://form.jotform.com/60925227255961 

    Let us know the results please.

    I have moved the radio-buttons question to a new thread as it is a different situation:

    https://www.jotform.com/answers/808984 

    Let us know if we can assist you further.   

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    Answered by netruck on April 02, 2016 at 05:27 PM

    Hello,

    Thank you for your quick reply.  I can see the stars on my mobile phone that are on the test form.

  • Profile Image

    Answered by netruck on April 02, 2016 at 05:28 PM

    What should I do to fix my form?

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    JotForm Support

    Answered by jonathan on April 02, 2016 at 09:27 PM

    Please try also adding the Mobile Responsive widget on your form http://www.jotformpro.com/form/60913558377970

     

    Let us know if this still did not resolve the issue.